24 Hour Helpdesk
Reactive maintenance can refer to anything from a lift breaking down to a serious roof leak, but the important thing is to feel confident that you have access to the best engineers – fast. When you have an emergency at your place of business you need to know that you have a team to rely on. At FIXERON we offer 24-hour, 365-day emergency call out and our helpdesk is only a phone call away. We do not just send you reliable, courteous, and trained engineers; we manage the entire process from start to finish so you have nothing to worry about.
There for You!
No matter what time of day you need us, we are there for you. Rest assured, we will get your system, building or equipment back up and running in no time at all and all our engineers are highly trained with accredited certification for your peace of mind. We pride ourselves in reacting to your emergency fast, making us the number one reactive maintenance company in Dubai. We know that when you need help in an emergency, you need it to be there as soon as possible. Our in-house helpdesk has dedicated reactive maintenance customer service representatives who understand what you need. Working closely with our team of reactive maintenance engineers and with our state-of-the-art technology, we can mobilize and get someone out to you fast.
Planned Preventative Maintenance
At FIXERON, while we conduct reactive maintenance, we believe that if you choose one of our planned preventative maintenance packages you should not need reactive maintenance very often. Please speak to one of our customer services team about what we can offer your business and learn more about our very competitive PPM pricing.
Is the service automated when calling out of office hours?
No, the helpdesk is manned 24 hours a day so you will speak to someone as soon as your call is answered.
Is there a monthly charge to access the helpdesk service?
No, the service is available to anybody whether contracted or not. However, our managed/contracted clients are prioritized and benefit from discounted rates (please see our managed services page).
What happens if you can’t conduct repairs and fix my problem straightaway?
We would like to say that we can normally fix your problem in a short time and we carry spare parts when we visit your premises. However, sometimes we do not carry a specific part, or we are limited in the materials we can purchase during the night. We will always order parts for you and on receipt we will return to your premises and finish the repair. We will also quote for every job, so you keep an eye on your budget.